How can I download the receipt?

You can ask Neo, our bot who is at the bottom of the right corner.

1. Click the comment mark at the corner of the right bottom.

2. Type "receipt" in the chat with Neo.

3. Fill in your information by following the guidance.

When we reach out the final messages from Neo, your request is sending to our customer support team, so we will response as soon as possible.

Please note that our support team tries to answer all queries within 24h of receiving them, excluding weekends and Japanese national holidays. We strive to respond as quickly as possible, but please note that there may be delays in our response due to a high volume of inquiries.

We appreciate your understanding in advance.