Cannot hear a song/sound

We apologize for any inconvenience. 

⚠️Important Note：If you are using an iPhone or iPad, first check if silent mode is turned off!

For Safari users

Your setting might cause this problem and after changing your settings as below, it will be solved it.

1. Click "Safari" mark above and "Settings for soundraw.io"

2.Click Auto-Play tab marked with pink below

3. You will see 3 options, please select "Allow All Auto-Play".

4. If the setting is appeared as below, it’s perfect!

For Chrome or any other browser's users

Is your internet speed OK? You can test it with this link!

Also following tips might be helpful to solve your problem;

• Restart your PC

• Change the type of device you are using (PC, smartphone, etc.)

• Change the type of browser you are using (Safari, Chrome, etc.)

• Clear the cash in your browser.

• If you are using Safari, turn off "Private Relay" and "Tracking".

• Change your network environment (WIFi, tethering, etc.)

• If you are using security software, turn it off.

Once again we apologize for the inconvenience, but we would appreciate it if you could try the above.

Please contact us again if the problem persists.